TERMS & CONDITIONS
821 Group LLC — Terms & Conditions
Effective Date: October 1, 2025
Last updated: October 1, 2025
Welcome to 821 Group LLC ("Company," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our websites, applications, forms, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Services.
1) Eligibility & Accounts
You must be at least 18 years old to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2) Acceptable Use
You agree not to misuse the Services or help anyone else do so. Prohibited activities include, without limitation: (a) illegal activities; (b) interfering with or disrupting the Services; (c) accessing others’ data without authorization; (d) infringing intellectual property rights; (e) submitting false, misleading, or incomplete information in forms.
3) Intellectual Property
All content, features, and functionality of the Services are owned by us or our licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content without our prior written consent.
4) SMS/MMS Messaging Program Terms (A2P 10DLC-Compliant)
By opting in to receive text messages from us (the "Program"), you agree to the following:
4.1 Opt‑In Methods
You may opt in by: (a) submitting a web form that includes a clear, conspicuous checkbox not pre‑checked, next to compliant consent language; (b) texting an opt‑in keyword such as JOIN to +1 737-379-0569; (c) verbally consenting during a recorded call; or (d) consenting via paper or electronic document. We will retain records of consent.
4.2 Message Types & Purpose
We may send: (a) account/service notifications, reminders, and transactional messages; (b) customer support messages; and (c) promotional/marketing messages if you separately consent to marketing. Message categories for your Program: [e.g., appointment reminders, estimates, order status, service updates, limited promotions].
4.3 Message Frequency
Message frequency varies. Up to 100 msgs/month.
4.4 Costs
Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.
4.5 Help / Stop Instructions
Text HELP to +1 737-379-0569 for help. Text STOP to +1 737-379-0569 to cancel. After you text STOP, we may send one final message to confirm your opt‑out; you will not receive further messages unless you re‑opt‑in. You can also request help or opt‑out by emailing contact@821-group.com or calling+1 (512) 200-9636.
4.6 Consent Not a Condition of Purchase
Your consent to receive texts is not a condition of any purchase.
4.7 Supported Carriers
Messages are supported by major U.S. carriers. Carrier coverage and availability may change.
4.8 Data Practices for SMS
We process your phone number, message content, engagement data (delivery, open, click, unsubscribe), device and carrier metadata, time stamps, and consent status to operate the Program. See our Privacy Policy for details.
4.9 Program Changes
We may change or terminate the Program at any time without notice to the extent permitted by law.
5) Appointments, Orders, & Payments
Where applicable, you agree to pay all fees, taxes, and charges associated with your orders or subscriptions. Additional terms or policies shown at checkout or in a service agreement may apply.
6) Disclaimers
The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Services will be uninterrupted, secure, or error‑free, or that defects will be corrected.
7) Limitation of Liability
To the fullest extent permitted by law, in no event will we or our affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Services; (b) any conduct or content of any third party; (c) unauthorized access, use, or alteration of your transmissions or content.
8) Indemnification
You agree to defend, indemnify, and hold harmless the Company and our affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Services or violation of these Terms.
9) Third‑Party Services
The Services may contain links to or integrations with third‑party sites, products, or services (e.g., payment processors, communications providers). We are not responsible for third‑party content or practices.
10) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Texas, without regard to conflicts of laws. Any dispute will be resolved in the state or federal courts located in Travis County, Texas or through binding arbitration if specified below.
Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site (collectively, “Disputes”) will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The seat and venue of arbitration will be Austin, Texas (Travis County), and the proceeding may be conducted in person or by video conference at the arbitrator’s discretion. This arbitration agreement is governed by the Federal Arbitration Act (FAA), 9 U.S.C. §§ 1–16. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. You waive the right to a jury trial and to participate in a class action.
Class-Action Waiver. You and Company agree that all Disputes shall be brought only in your or Company’s individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claims.
11) Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new Effective Date and, where required, notify you via the Services or by email.
12) Contact Us
821 Group LLC
Address: 701 Tillery Street #12 Mailbox #239 Austin, Texas 78702
Email: contact@821-group.com
Phone: (512) 200-9636