PRIVACY POLICY

821 Group LLC — Privacy Policy

Effective Date: October 1, 2025

Last updated: October 1, 2025

This Privacy Policy explains how 821 Group LLC ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit our websites, use our applications and forms, or interact with our Services, including our SMS/MMS messaging programs (the "Program").

If you do not agree with our policies and practices, do not use the Services. By using the Services, you consent to this Privacy Policy.

1) Information We Collect

1.1 Information You Provide

Contact details (name, email, phone number, address)
Business information (company name, role)
Form inputs (service requests, preferences, messages)
Payment details (processed by our payment processor; we do not store full card numbers)
SMS interactions (opt‑ins/opt‑outs, message content where applicable)

1.2 Information Collected Automatically

Device and usage data (IP address, browser, device type, pages viewed, timestamps)
Cookies, pixels, beacons, local storage
For SMS: carrier and device metadata, delivery receipts, engagement metrics (opens/clicks), consent status

1.3 Information from Third Parties

Service providers (e.g., analytics, communications, payment processors)
Public sources and social media (subject to your settings)

2) How We Use Information

We use information to:

Provide, maintain, and improve the Services
Operate and authenticate the Program (A2P 10DLC compliance)
Send transactional and service‑related messages
Send marketing communications with your consent; you may opt out at any time
Personalize content and ads
Process orders and payments
Detect, prevent, and investigate fraud, abuse, or security incidents
Comply with legal obligations and enforce our Terms

3) Legal Bases for Processing (EEA/UK)

If you are in the EEA/UK, we process personal data under these legal bases: consent, contract performance, legitimate interests, compliance with legal obligations, and protection of vital interests.

4) Sharing of Information

We may share information with:

Vendors/Service Providers who process data on our behalf (e.g., hosting, analytics, communications/SMS providers, customer support, payment processing). We require them to protect your data and use it only for our purposes.
Business Partners with your consent or as part of requested integrations.
Legal/Compliance: to comply with law, lawful requests, or to protect rights, property, and safety.
Corporate Transactions: in connection with a merger, acquisition, financing, or sale of assets. We do not sell personal information. If we "share" personal information for cross‑context behavioral advertising as defined by applicable law, you may opt out (see Section 9).

5) Cookies & Tracking

We use cookies and similar technologies for authentication, analytics, and advertising. You can control cookies via your browser settings. Where required, we will present consent choices.

6) Data Retention

We retain personal information only as long as needed to fulfill the purposes described, including maintaining auditable records of consent and opt‑out events for our messaging Program, and as required by law. Retention periods:

Leads: 48 months after last interaction
Customers: 10 years for tax/records
Consent logs: 5 years

7) Your Choices & Rights

Marketing Opt‑Out: You can opt out of marketing emails via unsubscribe links and out of texts by texting STOP to +1 737-379-0569.
Help: Text HELP for assistance.
Update/Delete: You may request access, correction, deletion, or portability by contacting us at contact@821-group.com.
California (CPRA): Residents have rights to know/access, delete, correct, and opt out of "sharing" for cross‑context behavioral advertising. Use our "Do Not Sell or Share My Personal Information" link to exercise these rights.
Nevada: You may opt out of "sale" as defined by Nevada law by contacting us.
EEA/UK: You may withdraw consent and object to processing where we rely on legitimate interests. You also have the right to lodge a complaint with your supervisory authority.

8) Children’s Privacy

The Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

9) Notice of Right to Opt Out of "Sale" or "Sharing" (US State Laws)

We do not "sell" personal information as defined by California law. If we engage in "sharing" for cross‑context behavioral advertising, you may opt out using our "Do Not Sell or Share My Personal Information" link or by emailing contact@821-group.com.

10) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

11) International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in the United States and other countries with different data‑protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

12) SMS/MMS Program Disclosures (CTIA/TCPA/A2P 10DLC)

To support compliance:

We maintain clear, conspicuous opt‑in consent language at each point of collection.
Checkboxes are not pre‑checked; consent is documented with time stamp, source, and method.
Each message includes our brand, purpose context where needed, and opt‑out instructions: "Reply STOP to opt out, HELP for help. Msg & data rates may apply."
We honor opt‑out requests promptly and sync suppression lists across systems.
We monitor delivery and complaint rates and may limit or suspend messaging to preserve compliance and deliverability.

13) Third‑Party Links & Features

The Services may link to third‑party sites or include third‑party features. We are not responsible for their privacy practices. Review their policies before providing data.

14) Changes to This Policy

We may update this Policy periodically. We will post the updated Policy with a new Effective Date and, where required, provide additional notice.

15) Contact Us

821 Group LLC

Address: 701 Tillery Street #12 Mailbox #239 Austin, Texas 78702

Email: contact@821-group.com

Phone: (512) 200-9636